Hi-Tech versus High Touch- Win the Resident Experience Battle - ONLINE

Teleforums are telephone training sessions for your on-site personnel.

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Thursday, May 16th, 2019
12:00 PM - 1:00 PM
Teleforums & Webinars You will receive a call-in number and notes page a few days before each session via email.
* Registration open until 5/13/19 at 12:00 AM

Event Details

Hi-Tech versus High Touch - Win the Resident Experience Battle

Course Price:

$35 Members
$45 Non-members
TeleSeminars are not included in CORE Education Subscription

Many property management companies have implemented new technologies to enhance efficiency at their property. The challenge is relying too much on technology and forgetting about the personal touch that most residents expect. We’ll explore creating balance between high-tech and high-touch customer service at your communities. We’ll share the top expectations of today’s renters, the key components to resident experiences (customer satisfaction) and creating a culture of WOW! You’ll also learn proven world-class customer service strategies from legendary companies outside your industry and how your team can incorporate & create “moments of truth”. What do you have to you lose, except your vacancies?


Total Peak Performance provides you powerful distance training programs focusing on management, leasing and resident retention issues to help you increase your learning curve every month.  Have world-class training without leaving your office. Teleforums are telephone training sessions for your on-site personnel. Presented by industry expert Andrew Botieri of Total Peak Performance. You will receive the call-in phone number and notes pages a few days prior to the class.


For More Information:

Jennifer Winters
Jennifer Winters
Officer Manager Apartment Association of New Mexico (505)822-1114


Andrew Botieri – Author & Speaker

Andrew Botieri is Founder of Total Peak Performance®, a motivational leasing, retention & leadership training company with over 25+ years of helping the multi-housing industry. His popular TeleSeminar programs offer world-class training without having to leave your office. He is the author of “A Celebration of Life-A Story of Hope, A Miracle & The Power of Attitude”, which recounts his near-death experience and how he used perseverance & a positive attitude to will himself back to health and create a balanced life. Checkout his website at www.andrewbotieri.com