Many property management companies have implemented new technologies to enhance efficiency at their property. The challenge is relying too much on technology and forgetting about the personal touch that most residents expect. We’ll explore creating balance between high-tech and high-touch customer service at your communities. We’ll share the top expectations of today’s renters, the key components to resident experiences (customer satisfaction) and creating a culture of WOW! You’ll also learn proven world-class customer service strategies from legendary companies outside your industry and how your team can incorporate & create “moments of truth”. What do you have to you lose, except your vacancies?
Andrew Botieri – Author & Speaker
Andrew Botieri is Founder of Total Peak Performance®, a motivational leasing, retention & leadership training company with over 25+ years of helping the multi-housing industry. His popular TeleSeminar programs offer world-class training without having to leave your office. He is the author of “A Celebration of Life-A Story of Hope, A Miracle & The Power of Attitude”, which recounts his near-death experience and how he used perseverance & a positive attitude to will himself back to health and create a balanced life. Checkout his website at www.andrewbotieri.com