A destructive conflict has a predictable pattern known as the Drama Triangle. By learning how to identify and handle drama, managers can prevent some conflicts from occurring and resolve those that do! The quality of our relationships and how we deal with challenges plays a vital role for success in the workplace. 30 -40% of managers' time is spent on conflict resolution. Toni Blake will show you a series of simple repeatable solutions, collaboration techniques, resources, and tools to reduce conflict. Learn how to improve communication, see other points of view, understand the human ego and find agreement. Save your precious time and energy for productive collaboration with your team and bring the DRAMA Curtain down in your office!
Toni Blake is a popular international speaker, consultant, author and comedienne inspiring thousands of multifamily apartment industry professionals every year. With over 30 years of training experience, her “laugh while you learn” approach has made Toni one of the most sought-after experts in her field. As a published author, Toni’s ideas have been published in dozens of trade magazines and blogs across the country. In November 2008, Toni was awarded the Multifamily PRO “Industry Legend” Award. She was selected by the National Apartment Association as one of the industry’s “Marketing Gurus” and is recognized for her research and innovative concepts in customer service, sales, marketing and social media. Toni was honored at the very first Multifamily PRO “People’s Choice Awards” winning awards for “Educational Excellence” and “Imagination and Innovation.” Utilizing her multi-lingual talents, Toni was a featured speaker at the 2006 ISTA Conference in Kassel Germany, presenting IN GERMAN to an audience of 260 German multifamily professionals. She currently serves as President of TotallyToni.com. Toni lives in Northern Colorado with her husband.
Learn more about Toni on her website.
**NOTE: AANM's Board of Directors adopted a cancellation policy effective July 16, 2010: A 30% cancellation fee will be applied for any cancellations received ten (10) calendar days or less prior to the seminar date. No shows are still due and payable. Non-Members/Guests do not qualify for charging privileges and must pre-pay prior to attending this seminar. Please contact AANM at (505) 822-1114 to make payment arrangements.
If you register for the recertification seminar and attend the full day, you will be charged for the full certification price.
If, as a core education subscriber, an employee registers for a course and does not cancel by the advertised cancellation date, a $10 charge will be invoiced to the subscriber. Retakes of certification classes or exams are not included in core education subscription. Retakes of same class within a calendar year are not included in core education subscription.