In light of the evolving health situation in the United States, and in an effort to follow the recommendation of federal, state and local government to minimize large group meetings, all meetings and events will either be re-scheduled or conducted electronically. More information will be forthcoming. We are committed to providing value for your membership in these unique times and appreciate your flexibility. If there is anything we can do to support you, or if you have any questions, please let us know.

AANM COVID-19 Update

Posted By: Jennifer Winters AANM Events , AANM Newsletter , NAA Updates , Operations , State & Local Updates ,

AANM COVID-19 Update

We hope everyone is healthy and safe during this time of crisis. The Apartment Association of New Mexico has been closely monitoring the federal, state, and local policy changes and executive orders every day. We have put together a collection of websites, videos, and documents we hope you find useful during this time.

Update 5/15/2020 - State of New Mexico - Governor's Guideline to COVID-Safe Practices for Individuals and Employers

ALL TOGETHER NEW MEXICO

Update 5/13/2020 - CDC guidance on cleaning and disinfecting during reopening

CDC GUIDANCE ON CLEANING DURING RE-OPENING

Added 5/8/20 - Recommendations from Department of Workforce Solutions returning to work:

Department of Workforce Solutions Recommendations to returning to work

Recommendations from NAA to returning to work:

NAA recommendations to return to work

Micro-webinar - NAA recommendations to return to work

Added 5/1/20 - Here are the reopening phases from the governor’s Economic Recover Council. 

New Mexico's Reopening Phases

Added 4/21/20 - Health & Economic Issues from COVID-19 in New Mexico (New Mexico Legislative Finance Committe Staff White Paper - April 20, 2020)

COVID-19 Memo

Added 4/14/20 - NMDOH COVID-19 Public Dashboard

State of New Mexico Map

Added 4/9/20 - New City of Albuquerque website: 

Albuquerque Coronavirus Data Hub 

 

For the order released by the NM Supreme Court regarding evictions:

NM Supreme Court Order

 

For Guidelines Released by the Federal Housing Authority:

Questions and Answers for Office of Multifamily Housing Stakeholders

 

For information and updates from the State of New Mexico:

State of New Mexico Website

 

For information and updates from the Centers for Disease Control and Prevention:

CDC Website

 Best practices by the National Apartment Association:

Operational Best Practices

Resident Exposure to COVID-19

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The National Apartment Association has put together these short webinars for members:

 

Micro-Webinars

  • There's No Moratorium on Fair Housing Compliance: Managing Maintenance, Contractors and the Physical Plant - This session will examine best practices for the cleaning and maintenance of common areas and amenities. Thursday, April 23 at 11 a.m. EDT
  • Guidelines for COVID-19 Cleaning - This session will review the cleaning guidelines for COVID-19. We will explore the three different levels of protection and define what each level means. Friday, April 24 at 11 a.m. EDT
  • There's No Moratorium on Fair Housing Compliance: Employee, Resident and Prospect Safety in the New World - This session will examine best practices for compliance with government directives as well as effectively managing human encounters including touring and performing in-home maintenance. Thursday, April 30 at 11 a.m. EDT​​
  • How "Reopening the Economy" Impacts Multifamily Management - Stage 1 - Part 2 of 4: NAA examines the effects of reopening the economy on the rental housing industry. Presented by Rich George, NOI Coach, and Doug Chasick, The Apartment Doctor. Length: 19 minutes. Released April 28, 2020.
  • How "Reopening the Economy" Impacts Multifamily Management - Overview - Part 1 of 4: NAA examines the effects of reopening the economy on the rental housing industry. Presented by Rich George, NOI Coach, and Doug Chasick, The Apartment Doctor. Length: 13 minutes. Released April 27, 2020.
  • Self-Service Tours: Creating a High-Touch Experience in a No-Contact World - NAA takes a look at self-service tours and how to create a great experience in a no-contact world. Presented by Kristi Fickert, Senior Vice President of Engagement and Growth for 30 Lines. Length: 12 minutes. Released April 24, 2020.
  • Preparing for the Next "New" Normal - NAA examines maintenance considerations as apartment communities contend with the effects of COVID-19, as well as planning ahead for future maintenance concerns. Length: 16 minutes. Released April 23, 2020.
  • VAWA Reminders During COVID-19 - NAA reviews considerations for continued compliance with the Violence Against Women Act (VAWA). Presented by Ellen Clark, Sr. Director of Content for Grace Hill. Length: 19 minutes. Released April 21, 2020.
  • Reputation Management During COVID-19 - NAA evaluates reputation management considerations stemming from the COVID-19 pandemic. Presented by Mindy Price, NAAEI Faculty and Vice President of Sales for J Turner Research. Length: 19 minutes. Released April 20, 2020. 
  • COVID-19 Effect on Rent Collection - Examining the ways in which the COVID-19 pandemic is affecting the collection of rent. Presented by Mindy Price, NAAEI Faculty and Vice President of Sales for J Turner Research. Length: 8 minutes. Released April 17, 2020. 
  • Vacant Apartment Maintenance During COVID-19 - NAA offers an overview of the best practices for vacant apartment maintenance during COVID-19. Presented by Paul Rhodes, NAAEI National Safety & Maintenance Instructor. Length: 10 minutes. Released April 15, 2020.
  • Disruption:  Social-Distancing Edition - Examining the ways in which the COVID-19 is disrupting the world of property management. Presented by Megan Orser, Game Changer & CEO, Smart Apartment Solutions and Smart Move Management. Length: 22 minutes. Released April 14, 2020.
  • Exploring the Updated NAA Coronavirus Guidance Page - Touring NAA resources and guidance dedicated to the COVID-19 pandemic. Presented by Stephanie Anderson, Manager of Industry Operations. Length: 9 minutes. Released April 13, 2020.
  • Maintenance During COVID-19: Protecting Residents and Ourselves - NAA examines how to keep residents and technicians alike safe while attending to maintenance and service requests during the COVID-19 outbreak. Presented by Paul Rhodes, NAAEI National Maintenance and Safety Instructor. Length: 10 minutes. Released April 7, 2020.
  • Virtual Leasing: Providing Excellent Service - NAA offers guidance for best practices concerning virtual leasing. Presented by Christi Wedel, Training Manager for PRESIDIUM. Length: 13 minutes. Released April 6, 2020.
  • Being Heard Above the Noise: Continuous Communication With Employees - NAA looks at how constant employee contact is critical during COVID-19. Presented by Mary Gywn, Chief Innovator, Apartment Dynamics. Released April 6, 2020.
  • Virtual Leasing: Providing Excellent Service - NAA offers guidance for best practices concerning virtual leasing. Presented by Christi Wedel, Training Manager for PRESIDIUM. Released April 6, 2020.
  • Amenity Awareness - NAA takes a look at a host of considerations for how to address amenities in the face of COVID-19. Presented by Paul Rhodes, NAAEI National Maintenance and Safety Instructor. Released April 2, 2020.
  • Maintaining Healthy Relationships During Stressful Times - An in-depth presentation of how to keep relationships healthy amid the stresses of COVID-19.  Presented by Rommel Anacan, President of The Relationship Difference. Released April 1, 2020.
  • Best Practices For Property Managers: Rent Collection, Late Fees, Filings, Payment Plans - NAA provides guidance on a host of pressing issues concerning rent collection in the face of COVID-19. Guidance is presented by William P. Cannon III, Principal, Offit Kurman Attorneys at Law. Released 3/31/2020
  • New COVID-19 Federal Laws - NAA offers an examination of new federal legislation aimed at addressing the spread of COVID-19. Guidance is presented by Greg Brown, NAA Senior Vice President of Government Affairs. Released 3/30/2020
  • The Importance of Continued Training - A closer examination of why continuing training is important during COVID-19. Guidance is presented by Joy Zalaznick, Director of Training and Development for Kettler. Released 3/30/2020.
  • Shelter in Place: Restrictions on Business Operations - NAA offers guidance related to shelter-in-place orders and what they mean for business operations. Guidance is presented by Nicole Upano, NAA Director of Public Policy. Released 3/26/2020
  • Guidance for Suppliers Amid COVID-19 - NAA provides insight for rental housing industry suppliers amid COVID-19. Guidance is presented by Kirk Downey, Chairman of the NAA National Suppliers Council (NSC) and COO of Liberty Rent. Released 3/25/2020
  • My Resident Tested Positive for COVID-19, Now What? - NAA offers operational insight for how to handle a resident testing positive for COVID-19 . Guidance is presented by Ayiesha Beverly, NAA Senior Staff Attorney, National Lease Program. Released 3/24/2020
  • How to Respond to Media - NAA offers guidance for crisis communications and handling media inquiries during the spread of COVID-19. Guidance is presented by Todd Usher, NAA Manager of Public Relations. Released 3/23/2020
  • How to Handle Maintenance During COVID-19 - NAA provides insight into how to handle maintenance during the spread of COVID-19. Guidance is presented by Paul Rhodes, NAA National Safety and Maintenance Instructor. Released 3/20/2020
  • Legislative and Regulatory Updates  - NAA provides a property management-focused legislative and regulatory update in light of the spread of COVID-19. Guidance is presented by Nicole Upano, NAA Director of Public Policy. Released 3/19/2020
  • Teleworking Amid COVID-19 - NAA shares guidance that will be helpful as organizations transition from normal business operations to working remotely. Guidance is presented by Nancy Carbone, NAA Senior Vice President, Human Resources & Administration. Released 3/18/2020

 Human Resources

Webinars

Managing Properties in the Age of Coronavirus

Bisnow hosted a webinar with NAA and IREM experts and members Barry Blanton, CPM® and Pat Hutchison, CPM®. The webinar covers strategic planning for property owners and managers, specifically looking at:

  • Continuity of business planning
  • Reviewing lease agreements in case of business disruptions
  • Creating healthy and hygienic work and living environments
  • Strategies for resident and tenant communications

View the Webinar Recording

Coronavirus Outbreak: What Real Estate Managers Need to Know

NAA and the Institute of Real Estate Management (IREM) hosted managers from both rental housing and commercial management for a live panel discussion on addressing the spread of COVID-19 and developing policies and procedures around the coronavirus.


NAA Coronavirus Weekly Webinar: What Employers Should Know

NAA is releasing a series of in-depth, weekly webinars to provide guidance to the apartment industry for addressing the spread of COVID-19. The webinar below was released the week ending March 27, 2020

Resources for Resident Exposure

Resources for Property Managers

Resources for Teleworking

Federal, State and Local Legal and Regulatory Updates

Economic Impact

Bi-weekly updates on economic data releases, forecasts and impacts of the coronavirus on the national economy.

Media Guidance

NAA recommends that incoming media requests be directed to CDC and/or local health officials, who are better qualified to answer their questions at this time. You don’t want to be at risk with liability concerns. 

Ensure your office has proper contact information of the local health authority and/or the best CDC resources on hand for handling queries from local stakeholders.

NAA recommends a holding statement be developed. An example: "We appreciate your call. It is wise for everyone to remain current and follow the most recent guidance provided by health officials. That is why we request that you direct your question to [Local Health Official] or the CDC, who are on top of this situation."

Other Key Messages to Consider

NAA recommends that guidance from CDC and other officials be treated seriously. At present, CDC prevention information includes:

  • Wash hands often with soap and water for a minimum of 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue away.
  • Frequently clean and disinfect touched objects and surfaces.

NAA encourages all members and affiliates to monitor the situation and stay current with advice from CDC and public health officials.

Media Coverage

Resources

Downloadable Resources From CDC and EPA

Communications from HUD

Click here for Small Business Resources during COVID-19

 

Additional Recommended Resources: (Added 4/2/2020)

  1. Summary of the Eviction Moratorium (appears to apply to all LIHTC properties) https://www.nhlp.org/wp-content/uploads/2020.03.27-NHLP-CARES-Act-Eviction-Moratorium-Summary.pdf
  2. Communicating with residents about rent payments:  https://www.nmhc.org/research-insight/analysis-and-guidance/emergency-preparedness/communicating-with-residents-rent/
  3. Up-to-date blog including anticipating reduced rent receipts, forbearance and eviction moratorium:  https://www.novoco.com/notes-from-novogradac
  4. General information on mortgage forbearance under the CARE act: https://ajjcs.net/paper/main/2020/03/28/cares-act-impact-on-multifamily-housing-operators/
  5. National Council of State Housing Agencies (NCSHA) that provides direction and updates from Federal agencies including  HUD and  Rural Development : https://www.ncsha.org/covid-19/
  6. Nixon Peabody law firm has provided useful guidance on proactive COVID management for multifamily housing (there are a few updates of this article):  https://www.nixonpeabody.com/en/ideas/articles/2020/03/16/covid-19-guidance-for-multifamily-property-owners
  7. CDC guidance for resident communities: https://www.cdc.gov/coronavirus/2019-ncov/community/retirement/index.html

Legislation: https://www.novoco.com/covid-19-resources-affordable-housing-community-development-and-renewable-energy-communities

QUESTIONS AND ANSWERS FOR OFFICE OF MULTIFAMILY HOUSING STAKEHOLDERS, CORONAVIRUS (COVID-19) LAST UPDATED: APRIL 2, 2020