After the lease is made, the group that has the biggest impact on resident retention & renewals are your maintenance teams. Your residents see more of your maintenance staff than they do the leasing team, so how can you turn that to your advantage? Learn tips on how your teams can help increase renewals by creating “WOW” moments with each resident though unique service requests, participating in weekly renewal & team meetings and seizing upon “moments of truth” at every opportunity. Your teams are busy and sometimes things can fall through the cracks… let’s not let that happen. Retention is a frontline sport, are you ready to play?
Total Peak Performance provides you powerful distance training programs focusing on management, leasing and resident retention issues to help you increase your learning curve every month. Have world-class training without leaving your office. Teleforums are telephone training sessions for your on-site personnel. Presented by industry expert Andrew Botieri of Total Peak Performance. You will receive the call-in phone number and notes pages a few days prior to the class.
Andrew Botieri – Author & Speaker
Andrew Botieri is Founder of Total Peak Performance®, a motivational leasing, retention & leadership training company with over 25+ years of helping the multi-housing industry. His popular TeleSeminar programs offer world-class training without having to leave your office. He is the author of “A Celebration of Life-A Story of Hope, A Miracle & The Power of Attitude”, which recounts his near-death experience and how he used perseverance & a positive attitude to will himself back to health and create a balanced life. Checkout his website at www.andrewbotieri.com