In light of the evolving health situation in the United States, and in an effort to follow the recommendation of federal, state and local government to minimize large group meetings, all meetings and events will either be re-scheduled or conducted electronically. More information will be forthcoming. We are committed to providing value for your membership in these unique times and appreciate your flexibility. If there is anything we can do to support you, or if you have any questions, please let us know.

Improve Telephone Skills Through Powerful Questioning And Active Listening

Teleforums are telephone training sessions for your on-site personnel.

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Thursday, March 21, 2019
11:00 AM - 12:00 PM (MDT)
Teleforums & Webinars You will receive a call-in number and notes page a few days before each session via email.

Event Details

Improve Telephone Skills Through Powerful Questioning And Active Listening

Course Price:

$35 Members
$45 Non-members
TeleSeminars are not included in CORE Education Subscription

The telephone is the most powerful leasing tool you have. Yet statistics continue to show us telephone skills are one of the weakest areas in leasing sales. You only have a short period of time to build a relationship over the phone, in some cases less than 120 seconds. Learn how to turn the phone into a key asset by asking powerful relationship building and pre-qualifying questions over the phone to your prospects before they visit your community. We’ll also share tips on how to create urgency to get your future residents to show up and lease an apartment. If you can’t master the telephone, you reduce your ability to close leases


Total Peak Performance provides you powerful distance training programs focusing on management, leasing and resident retention issues to help you increase your learning curve every month.  Have world-class training without leaving your office. Teleforums are telephone training sessions for your on-site personnel. Presented by industry expert Andrew Botieri of Total Peak Performance. You will receive the call-in phone number and notes pages a few days prior to the class.

For More Information:

Jennifer Winters
Jennifer Winters
Director of Operations Apartment Association of New Mexico (505)822-1114


Andrew Botieri – Author & Speaker

Andrew Botieri is Founder of Total Peak Performance®, a motivational leasing, retention & leadership training company with over 25+ years of helping the multi-housing industry. His popular TeleSeminar programs offer world-class training without having to leave your office. He is the author of “A Celebration of Life-A Story of Hope, A Miracle & The Power of Attitude”, which recounts his near-death experience and how he used perseverance & a positive attitude to will himself back to health and create a balanced life. Checkout his website at