This course helps you gain that insight so you can better position your products and services to meet industry needs. This course is ideal for new sales people and helps industry veterans gain further knowledge of apartment community operations.
To obtain the CAS credential, candidates must complete the following:
(Workbook is included in course fees)
Guests/AANM Non-Members: $599*
|9:00 AM - 12:00 PM||Resident Experience Building Relationships, Application & Screening, New Resident Education, Ongoing Resident Communication, Resident Retention & Renewal, Move Out Procedures, and Community Files & Records|
|9:00 AM - 3:00 PM||Risk Management Minimize Financial Risk, Minimize Risk to Physical Plant, Minimize Risk to Residents, Minimize Risk to Staff, Emergency Plans, and Prevent and Control Loss|
|9:00 AM - 4:00 PM||Financial Management Financial Analysis, Minimize Financial Loss, Manage Expenses Develop and Manage Budgets, Performance Measurements, and Property Valuations|
|8:30 AM - 12:30 PM||Legal Responsibilities Fair Housing, Accommodating Disabilities, Leasing and Screening Applicants, Lease –Contracts, Resident Rights, and Contractor Agreements|
Kelle Senyé, Executive Director for the Apartment Association of New Mexico since 2010, served as a member, both primary and associate for more than 15 years with the association. She has experience working for a variety of property management and advertising companies-large and small, national and local. She regularly facilitates training and provides help desk assistance. She graduated from ENMU with a Bachelor’s degree in 1993, and received an ARM® designation from the Institute for Real Estate Management in 1996. In 2015, she completed the Advanced Facilitator Training and became a member of the National Apartment Association Education Institute's faculty. Kelle fills the rest of her world with her husband Luis and their two young boys. In addition to being an avid runner and CrossFitter, she volunteers on the Governing Council of Mountain Mahogany Community School, the Board of Directors for the New Mexico Society of Association Executives, and the Board of Directors for PLAY Conservatory. Kelle serves as an ex-officio member of the AANM Board of Directors, the Government Affairs, and Membership committees for AANM.